From p. 89: "In our fear of the natural chaos of life...many of us are devoted to eliminating...chaos from the world. We want to organize and orchestrate things so thoroughly that messiness will never bubble up around us and threaten to overwhelm us (for 'messiness' read dissent, innovation, challenge, and change). In families and churches and corporations, this shadow is projected as rigidity of rules and procedures, creating an ethos that is imprisoning rather than empowering."
LESSON LEARNED: Chaos is the precondition of creativity.
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